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Leveraging over 80 years of aviation expertise, explore the latest insights from the travel industry covering everything from opinion pieces and thought leadership to our latest product releases, technology updates, and more.

For airports, non-aeronautical revenue is essential for financial stability, whilst playing a key role in improving the passenger experience. 
With airline fees fluctuating and passenger expectations evolving, airports must find new ways to secure financial stability. Non-aeronautical revenue generated through ancillary services has become the key to sustainable growth. 
But what exactly is non-aeronautical revenue, and why does it play such a vital role in an airport’s success? 
<h2 aria-level="2">Aeronautical Revenue vs Non-Aeronautical Revenue </h2>
Airports generate revenue through two primary channels: aeronautical and non-aeronautical revenue. 
<h3 aria-level="3">What is Aeronautical Revenue? </h3>
Aeronautical revenue comes directly from airline operations, including landing fees, terminal rentals, passenger service charges, and aircraft parking. This income is essential but can fluctuate based on airline demand, economic conditions, and travel disruptions. 
<h3 aria-level="3">What is Non-Aeronautical Revenue?</h3>
Non-aeronautical revenue, on the other hand, includes all earnings generated outside of airline operations. 
This covers parking, retail, food and beverage services, lounges, and other premium services. By prioritising these alternative revenue streams, airports can build financial resilience, reduce reliance on airline fees, and invest in infrastructure and service enhancements.

<h2 aria-level="2">How to Maximise Non-Aeronautical Revenue </h2>
<h3 aria-level="3">Parking and Ground Transportation Services </h3>
<a href="https://ca.vu/insights/key-airport-parking-trends/">Car parking</a> remains one of the most significant non-aeronautical revenue sources for many airports. To increase earnings, airports can introduce tiered pricing structures that offer premium, economy, and valet parking options, catering to a range of customer preferences. 
Using <a href="https://ca.vu/insights/why-is-dynamic-pricing-in-car-parks-key-to-boosting-revenue/">dynamic pricing models</a> that adjust rates based on demand can also help maximise revenue, while forming partnerships with ride-hailing services to create dedicated pick-up and drop-off zones can generate additional income and improve the passenger experience. 
<h3 aria-level="3">Retail and Dining Offerings </h3>
Passengers often spend considerable time in airport terminals, creating ample opportunities to increase retail and food and beverage sales. 
Expanding duty-free offerings and introducing high-end retail brands can attract premium spenders while ensuring a variety of dining options that appeal to a broader audience. 
Airports focusing on local and international culinary experiences can further enhance their appeal, encouraging passengers to spend more time and money within the terminal. 
<h3 aria-level="3">Advertising Opportunities </h3>
Advertising is another lucrative non-aeronautical revenue stream that airports can leverage effectively. By making use of high-traffic areas such as check-in zones, security queues, and departure lounges, airports can offer brands premium exposure to a captive audience. 
Digital screens, interactive displays, and targeted mobile advertising can create additional revenue while also providing passengers with engaging content during their journey.

<h3 aria-level="3">Lounge and Premium Services </h3>
Offering services such as <a href="https://ca.vu/insights/evolution-of-airport-lounges/">airport lounges</a>, unique experiences (<a href="https://ca.vu/insights/aether-private-terminal-launch/">such as aether</a>), fast-track security, and concierge services can generate significant non-aeronautical revenue. 
Many passengers are willing to pay for a more comfortable and seamless airport experience, with <a href="https://businesstravelerusa.com/news/study-more-than-half-of-frequent-travelers-use-airport-lounges/">over half (57%) of frequent flyers using airport lounges</a>.  
By partnering with airlines or third-party providers, airports can ensure these services are widely accessible while generating additional revenue. 
<h3 aria-level="3">Developing Non-Traditional Revenue Streams </h3>
Beyond the more conventional sources, airports can explore innovative ways to boost non-aeronautical revenue. Hosting events, leasing space for business conferences, or even incorporating entertainment experiences within the terminal can attract new income streams. 
Additionally, integrating e-commerce and click-and-collect shopping services allows passengers to make purchases before arriving at the airport, increasing conversion rates for retailers.

<h2 aria-level="2">Optimising Digital Engagement for Non-Aeronautical Revenue </h2>
In addition to traditional revenue streams, airports can further boost non-aeronautical revenue by using digital tools that engage passengers innovatively. For instance, offering parking reservation software allows passengers to secure their parking spaces ahead of time, ensuring smooth operations while guaranteeing revenue. 
Similarly, pre-order food and beverage services allow passengers to purchase meals in advance and skip the queues, enhancing customer satisfaction and increasing sales. 
<h3 aria-level="3">Loyalty Programs and Proximity Marketing </h3>
Building passenger loyalty through reward programs and proximity marketing is another strategy to drive non-aeronautical revenue. By offering discounts, upgrades, or exclusive deals through loyalty schemes, airports can encourage repeat spending.  
The role of location-based advertising and personalisation is becoming increasingly important in creating <a href="https://ca.vu/insights/connected-travel-and-personalisation-in-the-passenger-journey/">seamless, connected experiences</a> within airports. By using passenger data and real-time location insights, airports can deliver targeted offers and promotions, improving the shopping experience while driving non-aeronautical revenue. 
This shift towards personalised engagement is essential in meeting evolving consumer expectations, a sentiment echoed by Roisin Evans, Head of Customer Marketing at CAVU: 
“Users are more cautious about spending and expect maximum value at every stage of their journey. 
“Personalisation has become essential, with seamless, lifecycle-driven experiences powered by first-party data now a standard expectation.  
&#8220;Generic marketing no longer works—customers demand tailored, multi-channel communication that makes them feel understood and valued.” 
<h3 aria-level="3">Use of Real-Time Data Analytics </h3>
To drive non-aeronautical revenue, airports must use real-time analytics to better understand passenger behaviours and trends. Paris Bielby, Data Director at CAVU, explains how data-driven insights can improve revenue generation: 
“When it comes to pre-travel upselling, it’s all about making things convenient. Using generative AI can help streamline how information is shared during transactions, leading to higher conversion rates. 
“During the travel experience, it’s more about understanding behavioural trends and passenger sentiments. If people in departure lounges are looking for more space, data can help manage the timing for when passengers are called to the gate, allowing everyone to move around more comfortably. 
“After the travel experience, the focus shifts to how brands can get creative and incentivise feedback. If companies want to know what rewards or incentives their customers would appreciate, they need to offer something in return for that feedback. It’s a win-win to keep the conversation going.” 
By tracking which services are in high demand, airports can adjust pricing and availability, maximising opportunities for increased non-aeronautical revenue. This data-driven approach allows airports to fine-tune their offerings and align them with passenger preferences.

<h2 aria-level="2">Optimise Your Strategy and Increase Non-Aeronautical Revenue with propel™ </h2>
To successfully implement these strategies, airports need a platform that simplifies operations while enhancing the passenger experience. 
propel™ provides a specialised eCommerce solution tailored to the travel industry, offering a seamless white-label booking flow that allows passengers to browse, book, and pay for services like parking, lounges, and car rentals in just a few clicks. 
With advanced pricing tools and detailed reporting, propel™ enables airports to manage products and pricing effectively, driving revenue growth and ensuring competitive pricing strategies. 
propel™ also delivers valuable insights into product performance, helping airports track inventory, identify high-demand services, and make data-driven decisions to optimise sales, ensuring that services remain fully booked and boosting financial performance. 
<a href="https://ca.vu/platform/">Get in touch today</a> for more information on how we can lay the foundation for increasing your airport’s revenue goals.

Discover how airports can boost non-aeronautical revenue by using parking, retail, lounges, and more to improve their income.

View From Airplane Window With Blue Bright Sky In The Background

Non-Aeronautical Revenue: What It Is, Why It’s Essential, and How It Boosts Airport’s Earnings

A sizeable proportion of non-aeronautical revenue streams is attributable to car parking, with research indicating Heathrow, <a href="https://www.independent.co.uk/topic/gatwick">Gatwick</a>, Manchester and Stansted airports generated a staggering <a href="https://www.independent.co.uk/travel/news-and-advice/parking-charges-uk-airports-b2583568.html">£673 million in car park revenue in 2023</a>. 
Such financial opportunities mean car park operators are keen to maximise their revenue streams, and dynamic pricing in car parks has a key role in ensuring these opportunities are maximised, all while maintaining all-important customer satisfaction levels. 
Driven by data-led insights, dynamic pricing in parking continues to play a fundamental role in optimising revenue, occupancy rates, and demand. 
So, what is dynamic pricing in car parks, and why should operators pay attention?
<h2 aria-level="2">What is Dynamic Pricing in Car Parks?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:360}"> </h2>
Dynamic pricing in car parks isn’t new – it’s a common strategy used in airports worldwide. 
It involves adjusting parking fees in real time based on various factors such as flight schedules, seasonal travel peaks, and historical booking patterns. 
For instance, during holiday seasons or times of high passenger traffic, prices may increase to reflect higher demand, while off-peak periods might feature lower rates to encourage usage. 
This model allows airport car park operators to increase their revenue by aligning pricing strategies with passenger behaviour. 
By using data and predictive analytics, operators can ensure that spaces are used efficiently while offering value-driven pricing to travellers. 
Dynamic pricing in car parks is a key tool in meeting the unique demands of airport environments, where occupancy levels can vary.

<h2 aria-level="2">How is Dynamic Pricing in Car Parks Beneficial for Car Park Operators?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:360}"> </h2>
<ol>
<li aria-level="3">
<h3> Increased Revenue</h3>
</li>
</ol>
Dynamic pricing in car parks ensures that spaces are priced to match demand. For instance, during peak hours or special events, prices can be increased to reflect the increase in customer requirements. 
Conversely, during off-peak periods, lower prices can attract more customers who might otherwise avoid using the car park. This balance means operators can consistently maximise revenue to meet varying demand. 
<ol start="2">
<li aria-level="3">
<h3> Improved Occupancy Rates</h3>
</li>
</ol>
Flat-rate pricing often leads to inefficient occupancy: car parks may be full during peak times but underused at quieter hours. 
Using dynamic pricing in car parking incentivises visitors to use the service during off-peak hours. Customers may be encouraged to park earlier or later in the day if rates are lower, increasing overall usage. 
<ol start="3">
<li aria-level="3">
<h3> Improved Customer Experience</h3>
</li>
</ol>
Dynamic pricing in car parking presents operators with the scope to offer tailored pricing options that appeal to different customer segments. Early-bird discounts, loyalty programmes, and pre-booking incentives are just a few examples of how operators can enhance the customer experience while driving revenue. 
Additionally, transparent communication about pricing changes helps customers understand the value they are receiving, improving trust and the likelihood of repeat bookings. 
<ol start="4">
<li aria-level="3">
<h3> Data-Driven Decision Making</h3>
</li>
</ol>
Using a dynamic pricing model in car parks requires collecting and analysing data, which can also inform broader business strategies. 
Insights into parking patterns, customer preferences, and demand fluctuations can help operators refine their services, improve resource allocation, and identify new revenue opportunities. 
<ol start="5">
<li aria-level="3">
<h3> Sustainability Benefits</h3>
</li>
</ol>
Dynamic pricing can contribute to sustainability by reducing congestion and optimising space utilisation. By encouraging off-peak parking, operators can minimise traffic bottlenecks and reduce emissions from vehicles circling for parking spaces during busy periods.

<h2 aria-level="2">How Can Operators Introduce Dynamic Pricing in Car Parks?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:360}"> </h2>
There’s no doubting the benefits of using dynamic pricing in car parks – but what do car park operators need to get started?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:200,&quot;335559740&quot;:360}"> 
<ol>
<li aria-level="3">
<h3> Invest in the Right Technology</h3>
</li>
</ol>
As we’ve mentioned, dynamic pricing in car parks is dependent on real-time data collection and analysis, so parking management software is essential. Look for systems that integrate with booking platforms, payment gateways, and occupancy sensors. 
<ol start="2">
<li aria-level="3">
<h3> Analyse Demand Patterns</h3>
</li>
</ol>
Understand the factors that influence parking demand at your location. Are there nearby attractions or events that create spikes? What are the peak and off-peak hours? Use historical data to identify trends and forecast future demand. 
<ol start="3">
<li aria-level="3">
<h3> Test and Optimise</h3>
</li>
</ol>
Begin with a pilot programme to test different pricing strategies. Monitor key performance indicators (KPIs) such as revenue, occupancy rates, and customer feedback, and adjust your pricing models accordingly. 
<ol start="4">
<li aria-level="3">
<h3> Communicate with Customers</h3>
</li>
</ol>
Transparency is critical to gaining customer acceptance of dynamic pricing. Use clear signage, app notifications, and website updates to inform customers about pricing changes and the reasons behind them. Emphasise the value and flexibility they’re gaining from this approach. 
<ol start="5">
<li aria-level="3">
<h3> Monitor and Refine</h3>
</li>
</ol>
Dynamic pricing is not a set-it-and-forget-it solution. Continuously monitor performance and refine your strategies based on new data and customer insights. The more adaptable your approach, the more successful it will be in the long term. 
<h2 aria-level="2">How Can Propel™ Support Dynamic Pricing in Car Parking?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:200,&quot;335559740&quot;:360}"> </h2>
Our Propel™ platform is designed to support car park owners and operators in introducing dynamic pricing.  
Propel™ provides a comprehensive suite of tools that simplify implementation, from real-time data analytics to user-friendly pre-booking systems, allowing you to set optimal prices, improve occupancy rates, and deliver a straightforward customer experience. 
Built to evolve with your business, Propel™ provides the flexibility to help operators adapt to changing demand patterns while maintaining control over operations, while advanced insights and integrations allow for informed decisions and maximised revenue. 
Propel™ ensures that you have the technology and support needed to transform your car park into a high-performing, revenue-generating asset. 
<a href="https://ca.vu/get-in-touch/">Get in touch</a> and learn how to introduce dynamic pricing as part of your strategy.

Dynamic pricing in car parks continues to play a fundamental role in optimising revenue, occupancy rates, and demand. But what is it, and why should car park operators pay attention?

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Why is Dynamic Pricing in Car Parks Key to Boosting Revenue?

With data-driven technologies continuing to transform the travel industry, there’s an added focus on using AI and automation responsibly.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:360}"> 
Whether it’s improving passenger experiences, or ensuring ethical data governance, it’s pivotal for companies to strike a balance between innovation and privacy.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:360}"> 
In this article, <a href="https://www.linkedin.com/in/parisbielby/">Paris Bielby, Director of Data at CAVU</a>, shares her thoughts on the biggest data trends of 2024 and what’s ahead for 2025.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:360}"> 
Paris shares insights on how generative AI is reshaping travel, why ethical data handling is critical, and how <a href="https://ca.vu/insights/connected-travel-and-personalisation-in-the-passenger-journey/">integration and personalisation</a> will unlock new possibilities for passengers.

CAVU: What key data trends did you observe in 2024, and how do you expect them to evolve by 2025?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: Lately, there’s been a lot of excitement about large language models, like generative AI and ChatGPT.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
People have been chatting about how these technologies can streamline processes and enhance how we share essential information, socially and in business.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
But what’s encouraging is that my fellow subject matter experts are focusing on responsible data handling—examining how much data we collect and how we use it. I’m glad to see this conversation thriving and integrated into our CAVU data management practices. <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
CAVU: How will data governance need to evolve in 2025 to ensure ethical AI use across the interconnected travel ecosystem?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: One way to strike a balance between consent, data usage, and responsibility is by looking at the overall trends of our visitors and users.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
This allows us to <a href="https://ca.vu/insights/airport-experiences-consumer-needs/">create thoughtful experiences</a> without compromising individuals&#8217; privacy or complicating consent around data use.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
Plus, it means that brands like CAVU can keep enhancing our products without depending on personal data.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
CAVU: What measures will be essential to safeguard passenger data from misuse in AI-driven systems within the travel industry?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: Mobility data offers a fantastic chance to help passengers enjoy more efficient and eco-friendly journeys, and it can be tailored based on various factors—even air quality!<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
However, it&#8217;s crucial for companies to make sure this information is processed and presented in a way that’s clear and relevant for everyone. If they don’t, there’s a real risk of people getting mixed signals or being misled.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
CAVU: In 2025, how will data integration enable more seamless and efficient travel journeys?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: Generative AI is changing the game when it comes to booking experiences. It helps match up details like personal Information and flight dates across different platforms meaning fewer typing mistakes and a lot less hassle for users.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
I also find it exciting how weather and behavioural data can contribute to sustainability indicators.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
With more travellers looking for eco-friendly options, integrated data can give insights into the environmental impact of different travel choices, making it easier for everyone to make greener decisions.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}">

CAVU: What new forms of personalisation will be achievable by 2025, and how will data enable this transformation?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: When people think of personalisation, they often focus on offering tailored purchase opportunities to users, and while that’s part of it, it goes far beyond just sales.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
One aspect that’s often overlooked is how we can adjust experiences for specific groups, especially those who may be vulnerable or have unique neurodiversity needs. For instance, if autistic travellers are open to sharing information about their sensitivity to noise, travel brands could provide recommendations for quieter flight times or suggest terminal areas with peaceful, quiet zones.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
This level of personalisation not only improves their travel experience but also shows a real understanding of their needs.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
CAVU: How will data-driven technologies reshape airport and flight experience for passengers?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: The future of travel can be more inclusive of different passenger types – such as people sensitive to noise or busy crowds.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
While travel can be exacerbating for many people, there are ways that data can be used to advise on quieter travel times, routes and combined modes of transport.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
This creates a more inclusive industry and widens the pool of people who should be able to unlock their worldly and adventurous sides. <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360,&quot;335559991&quot;:0}"> 
CAVU: How can data insights optimise upselling and cross-selling at different stages of the passenger journey in 2025?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
Paris: When it comes to pre-travel upselling, it&#8217;s all about making things convenient. Using generative AI can help streamline how information is shared during transactions, leading to higher conversion rates. 
During the travel experience, it’s more about understanding behavioural trends and passenger sentiments. If people in departure lounges are looking for more space, data can help manage the timing for when passengers are called to the gate, allowing everyone to move around more comfortably. <span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}"> 
After the travel experience, the focus shifts to how brands can get creative and incentivise feedback. If companies want to know what rewards or incentives their customers would appreciate, they need to offer something in return for that feedback. It&#8217;s a win-win to keep the conversation going!

<h2 aria-level="2">Adopt a Data-Led Approach with Propel™</h2>
Data-led strategies are essential for driving growth and enhancing customer experiences. 
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Paris Bielby, Director of Data at CAVU, shares her thoughts on the biggest data trends of 2024 and what’s ahead for 2025.

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How Data, AI, and Ethical Innovation Are Shaping Travel in 2025

The journey through an airport is no longer just a means to an end—it’s becoming a curated experience that caters to the diverse needs of modern travellers. 
Heidi Stancliffe, Head of Product Strategy for Experiences at CAVU, reflects on the standout innovations of 2024 and explores what lies ahead in 2025. 
From incorporating local culture into the terminal design to leveraging AI for seamless journeys, airports are embracing transformative changes to enhance convenience and enjoyment. 
This Q&amp;A unpacks the key trends shaping the passenger experience, offering insights into how airports balance sustainability, personalisation, and the demand for memorable experiences. 
CAVU: Looking back at 2024, what developments in passenger experiences do you think have been most impactful for improving customer journeys? 
Heidi: ‘Sense of place’ has become the cornerstone of airport development, with large and small airports seeking to reflect the physical environment and community of the city or region through terminal design and concessions. This trend has helped create more authentic, localised experiences for passengers. 
Expectations around Food &amp; Beverage have also risen, with passengers now seeking freshly prepared, locally influenced options when at the airport. Lounges, too, are evolving—becoming more focused on dining and offering restaurant-style experiences as part of the broader journey. 
Wellness remains a key consumer trend, manifesting in various forms such as exercise, spa, and sleep facilities, as well as sensory experiences like mindfulness and nutrition-based services. 
We also saw exciting new concepts in 2024 that will continue to develop into 2025. For example, six next-generation Escape Lounges are set to open in Q1 alone, raising the bar in terms of amenities, style, and culinary offerings. 
And of course, a round-up of 2024 wouldn’t be complete without mentioning aether The Private Terminal at Manchester Airport, which has received glowing reviews since its November opening.

CAVU: What key trends in passenger experiences do you predict will emerge in 2025? 
Heidi: Lounge access has really democratised in recent years, and it’s now a norm for many travellers. However, as lounges become busier, we’re likely to see waitlists for entry. 
To meet demand, airports will continue to open more common-use lounges, particularly in the US, which is still a relatively underserved market. Larger locations may introduce different concepts or areas within lounges to cater to diverse passenger needs. Additionally, I foresee lounge access schemes evolving toward pre-booking models to guarantee entry. 
I’m particularly excited about the rise of new Low-Cost Carrier (LCC) lounges. These brands are more relaxed and playful than traditional lounges, and I’m keen to see how they integrate this approach into their lounge products. 
CAVU: In what ways do you think airports will personalise their services to meet the growing demand for seamless, stress-free travel? 
Heidi: Technologies like geolocation, automation, and generative AI are making it easier for airports to personalise content and communications for passengers. These advancements are allowing for real-time information and better options, especially during disruptions. 
While some of these technologies have been in development for years, their increasing maturity will soon lead to a noticeable positive impact on passenger experiences. 
That said, there’s always the risk of digital fatigue. Travelers often get frustrated by clunky chatbots or the need to enrol for services they’ll only use once. Airports still struggle with fragmented infrastructure, making it difficult to offer truly seamless journeys across the board. 
Ultimately, the key is to balance every day, transactional experiences—which should ideally be almost invisible to passengers—with more special and memorable ones. Technology excels at improving the former, but it can also enhance premium experiences, though human interaction still plays a central role in creating those ‘magical moments.’ 
CAVU: Do you foresee sustainability influencing the types of experiences airports prioritise for passengers in 2025? 
Heidi: Sustainability is becoming increasingly important for airports, especially when it comes to choosing partners and concessionaires. For instance, Escape Lounges have been single-use plastic-free for several years, which is now becoming a standard in the industry. 
We also cook from scratch in our lounges, significantly reducing packaging waste, and 40% of the products consumed in our Manchester Airport lounges are sourced from within a 40-mile radius. 
Sustainability is no longer just about the environment; it’s also about taking a holistic approach to ‘People + Planet.’ This includes ensuring fair wages, addressing modern slavery in supply chains, and focusing on equality, diversity, and inclusion. 
At CAVU, our ‘People first, results will follow’ value guides our approach, ensuring the well-being of our staff is always a priority.

Heidi Stancliffe, Head of Product Strategy at CAVU, reflects on the standout innovations of 2024 and explores what lies ahead in 2025. 

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The Airport’s Role in Refining the Passenger Experience in 2025

The future of connected travel hinges on the ability to create more personalised, seamless experiences for passengers. 
As customer expectations shift towards greater convenience, real-time updates, and sustainability, CAVU&#8217;s Head of Customer Marketing, Roisin Evans and Chief Customer Officer, Simon Butterworth, discuss the role technology will play in meeting these demands. 
From AI-driven personalisation to the integration of single-basket booking systems, this article explores the innovations that will reshape how passengers plan, book, and experience their journeys in 2025. 
CAVU: In 2024, what changes have you observed in customer expectations when it comes to booking and managing their journeys? 
Roisin: In 2024, customers are more cautious about spending and expect maximum value at every stage of their journey. Personalisation has become essential, with seamless, lifecycle-driven experiences powered by first-party data now a standard expectation. Generic marketing no longer works—customers demand tailored, multi-channel communication that makes them feel understood and valued. 
Frictionless journeys and excellent customer service are now critical, with people expecting to be recognised and have their information accessible throughout their interactions. Inspirational and engaging content has also grown in importance, as customers increasingly seek experiences that are both easy and meaningful. 
To meet these expectations, businesses must demonstrate value, leverage data effectively, and deliver consistent, personalised interactions. Those that do will not only meet but exceed customer expectations, building long-term loyalty. 
Simon: Customers now expect a much higher degree of personalisation in their booking experiences. They want platforms to recognise their preferences from previous journeys and offer tailored suggestions.
Convenience is more important than ever—everything needs to be quick, seamless, and intuitive. They’ve also become more reliant on real-time updates; whether it’s information about delays, gate changes, or alternative options, they expect to be informed immediately. 
Sustainability is also playing a much bigger role. Many actively look for options that align with their values, such as carbon-neutral flights or greener modes of transport. It’s not just about the convenience of travel anymore; customers want to feel like they’re making responsible choices.

CAVU: How do you envision single-basket booking transforming the way passengers plan and manage their journeys in 2025? 
Roisin: The single-basket booking is set to significantly improve how passengers plan and manage their journeys by addressing a common pain point—overwhelm. Many travellers currently spend hours searching multiple websites to piece together travel products that meet their needs. For most, this process feels stressful and time-consuming, even though a few may enjoy the detailed planning.
Single-basket booking simplifies this experience by allowing passengers to combine all their travel essentials into a single, seamless transaction. This approach not only streamlines the planning process but also ensures the experience is tailored to individual preferences, with the flexibility to add relevant products that enhance the journey. It prioritises convenience and a smoother, stress-free experience.
For passengers, this results in reduced stress, easier choices, and a more enjoyable booking process. For businesses, it creates opportunities to offer more personalised options, increase transaction value, and boost profitability while fostering customer loyalty through an efficient and user-friendly booking journey. 
Simon: Single-basket booking will simplify the entire journey experience. Passengers won’t need to jump between different platforms or providers to organise their trip—it’ll all be in one place. For example, you could book your flight, hotel, airport parking, and even add extras like meals or lounge access, all at the same time. 
This doesn’t just save time; it creates a much more cohesive experience. If there are disruptions, the single-basket system could automatically reconfigure all the different elements of the journey—changing hotel bookings or transport arrangements to align with updated flight schedules, for instance, giving passengers greater confidence and control when they&#8217;re making travel plans.

CAVU: How do you see technology’s role in connected travel evolving in 2025? 
Roisin: In 2025, technology will be pivotal in shaping the future of connected travel, combining data-driven insights with human-centred design to deliver seamless and personalised experiences. Tools like chatbots, virtual assistants, and AI-driven personalised content will evolve further, enabling brands to analyse customer data more effectively and engage meaningfully across digital channels. 
Advanced technologies such as AI, machine learning, and predictive modelling will be critical for managing the complexity of customer needs at scale.
These tools will allow businesses to predict behaviour, recommend relevant products, and personalise interactions based on individual preferences, ensuring that every touchpoint feels tailored and intuitive. 
By leveraging these advancements, businesses can create connected travel experiences that are smarter, more seamless, and deeply aligned with the expectations of modern travellers. 
Simon: Technology is going to make travel even more seamless by breaking down the barriers between different parts of the journey. AI will play a huge role here, helping to predict disruptions before they happen and offering real-time alternatives. We’re also going to see more integration between different travel providers so passengers can move between them effortlessly. 
I think biometrics will also become more widespread, making check-in and security processes faster and more secure. The aim will be to create a connected travel ecosystem where every part of the journey is linked, and passengers can move through it with minimal friction.

CAVU: What opportunities do you see for more connected customer experiences in 2025, and what role can CAVU play in bringing this to life? 
Roisin: The key to creating more connected customer experiences lies in breaking down data and system silos to deliver a seamless and unified journey across all touchpoints. Customers don’t see fragmented systems—they see one brand and expect consistent, cohesive interactions, whether online or offline. 
Achieving this requires a deep understanding of the end-to-end customer journey and leveraging technologies like AI-driven personalisation and predictive insights. By building a single customer view and analysing data in real-time, businesses can anticipate needs, offer tailored recommendations, and proactively resolve pain points. 
CAVU&#8217;s journey is to truly understand passengers and utilise technology and data to reduce fragmentation to deliver truly omnichannel experiences. By prioritising data privacy and transparency, CAVU aims to ensure that customer trust is maintained while leveraging cutting-edge solutions to create experiences that are connected and engaging. 
Simon: One of the biggest opportunities is creating a connected experience, where customers feel supported at every stage of their journey. This could include things like proactive communication when there are delays, seamless handoffs between different service providers, or the ability to easily make changes to bookings on the go. 
CAVU can play a central role in making this a reality. We already have the technology to connect these different pieces of the puzzle; the next step is bringing them together in a way that feels effortless for the customer. By focusing on personalisation, real-time updates, and sustainability, CAVU can help create a travel experience that’s not just efficient but genuinely enjoyable.

<h2 aria-level="2">Transform the Travel Experience with Propel </h2>
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With AI-driven solutions, seamless journey management, and a unified approach to data, the opportunities for revolutionising passenger experiences are endless. 
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CAVU’s Roisin Evans and Simon Butterworth share their perspectives on technology’s role in driving greater convenience, real-time updates, and sustainability, 

Passenger Journey

How Will Connected Travel and Personalisation Revolutionise the Passenger Journey?

Airports are continuing to evolve in response to growing passenger expectations and shifting market dynamics. 
In this article, Martin Jones, CEO at CAVU, shares his perspectives on how personalisation, collaboration, and cutting-edge technology, such as AI and data analytics, will be pivotal in transforming the passenger journey in 2025. 
From the role of dynamic pricing to overcoming data fragmentation, Martin highlights the opportunities and obstacles airports must navigate to create a seamless, more connected travel experience. 
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Jump to:
<ul>
<li><a href="#trends">Key trends that have impacted the airport and travel industry</a></li>
<li><a href="#expectations">How passenger expectations will evolve in 2025</a></li>
<li><a href="#technology">Technology advancements transforming the passenger journey in 2025</a></li>
<li><a href="#challenges">Potential challenges for the industry in 2025</a></li>
</ul>
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CAVU: Reflecting on 2024, what key trends or shifts do you think have had the most significant impact on the airport and travel industry?
Martin: Passengers, certainly from an airport perspective, are largely unknown because they’ve booked with others. This makes it harder to <a id="menur22ka" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://ca.vu/insights/data-driven-personalisation/" href="https://ca.vu/insights/data-driven-personalisation/" target="_blank" rel="noreferrer noopener" aria-label="Link personalise the airport experience">personalise the airport experience</a>. There’s been a shift towards passengers expectations around personalisation and an expectation data will be used to improve the customer experience in a more bespoke and personalised way.
The traditional three airport revenue streams of aviation revenues landing fees, retail, and <a id="menur22kc" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://ca.vu/insights/unlocking-the-potential-of-airport-car-parking/" href="https://ca.vu/insights/unlocking-the-potential-of-airport-car-parking/" target="_blank" rel="noreferrer noopener" aria-label="Link car parking">car parking</a> constantly evolve. Near-term changes e.g. the growth of online retail, new modes of transport e.g. Uber along with mid-term evolutions such as the introduction of autonomous vehicles and the impact on parking all mean the traditional non-aero revenue streams will continue to change and evolve,
The growth of low-cost carriers, which need to operate on a lower-cost model, adds further pressure on airports to evolve to ensure their facilities meet the needs of future travellers while continuing to be commercially successful.
CAVU: How do you think passenger expectations will evolve this year, and how can the industry keep up?
Martin: Giving people choices as they travel is key. Instead of pushing everyone through the same funnel, passengers should have options, like how they want to get to the airport, how to get through security, what they do whilst they wait for their flight to board etc. Some may even want to skip the main terminal experience entirely, with options like <a id="menur22ke" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://experienceaether.com/" href="https://experienceaether.com/" target="_blank" rel="noreferrer noopener" aria-label="Link aether">aether</a>, this is now possible.
It’s about giving people real choices as they travel allowing them to make trade-offs between cost and convenience.  People like the opportunity to curate their travel experiences based on their preferences and budget, but everybody equally expects the basics to be done well e.g. maintaining general cleanliness, high washroom standards etc.
There’s also an opportunity for better collaboration between airports, airlines, concessionaires and other stakeholders to make the pie bigger rather than fighting over how it’s distributed. Collectively improving the passenger experience will benefit everyone, as the only person who misses out when there’s division is the passenger.
CAVU: What technological advancements will have the most transformative impact on the airport passenger journey in 2025?
Martin: AI has the potential to drive greater business efficiency, better commercial decision making and improved customer experiences. But underpinning all of this is the need to be good at data.  Getting this right should be the initial focus for most businesses.
Data is currently fragmented across many parts of the customer journey, and there’s a need to get a single view of the customer. Without this, individual touchpoints could be improved but the end-to-end customer journey will remain fragmented.
AI can deliver greater insights into passenger preferences, enabling airports to offer tailored and personalised services. For example, it can support dynamic pricing, in-trip notifications about products and services, bespoke marketing campaigns etc all of which consider price, availability and relevancy ensuring good value and relevant content is delivered to passengers.
CAVU: Do you anticipate any major disruptions or challenges for the industry in 2025? If so, what are they, and how can they be overcome?
Martin: Collaboration remains an opportunity. Airports, airlines, concessionaires and other stakeholders could work together more effectively to improve the passenger experience and reduce fragmentation. Otherwise, the only one who loses out is the passenger.
Another challenge lies in the need to balance cost pressures with rising passenger expectations. Pre booking, dynamic pricing and innovative revenue models will be essential in addressing these issues.
Finally, fragmented data continues to be a significant hurdle. Developing robust data-sharing frameworks and integrating data across the passenger journey will be critical to unlocking the full potential of technologies like AI.
Ultimately, collaboration, innovation, and focus on the passenger journey are the keys to overcoming these challenges.

Martin Jones, CEO at CAVU, shares his perspectives on how personalisation, collaboration, and cutting-edge technology, such as AI and data analytics, will be pivotal in transforming the passenger journey in 2025. 

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The Airport’s Role in Refining the Passenger Experience in 2025

How Will Connected Travel and Personalisation Revolutionise the Passenger Journey?

What Will Be the Key Airport Technology Trends and Challenges in 2025?